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- General information
Our goal is to offer you the best shipping options, no matter where you live.
All orders are subject to product availability. If an item is not in stock unfortunately it is not possible to place the order. However, you may subscribe to be notified either by phone or email when item arrives.
2. Delivery Locations
Items offered on our website are available for delivery to addresses in [20 countries]. [We also accept orders from international customers who are shipping to addresses in [Europe, North America and Europe Non-EU countries] only.] Any shipments outside of [20 listed country] are not available at this time.
3. Delivery Time
An estimated delivery time is usually within 20-35 days but we are doing our best to make waiting time shorter. Depending on our supplier will be provided to you once your order is placed. If carrier don’t have tracking option you will be notified in confirmation email. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within  business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Sundays.
4. Delivery Instructions
You can provide special delivery instructions on the check-out page of our website.
5. Shipping Costs
Shipping costs are mostly free but there is shipping and handling fee based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply due to different country customs regulations but we cannot control that. As a friendly reminder if you are purchasing larger quantities or heavy items please check with your local custom service so you can avoid unnecessary expense. You will be advised on the checkout page of any charge’s additional charges on our end.
Sales tax is charged according to the province or territory to which the item is shipped.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, please contact us as soon as possible at phone no. +381-63-811- 6315 or email: email@example.com so we can resolve that so we can both benefit
7. Questions If you have any questions about the delivery and shipment of your order, please contact us by phone at +381-63-811-6315 or email: firstname.lastname@example.org